Tracking Your Order
Where's my order?
Once you've placed your order, you will receive an email confirmation to let you know when we've recived and accepted it. You will receive another email to let you know when we've dispatched it and a estimated time-frame for when you can expect to receive it.
But it's not arrived!
Unfortunately, despite our best efforts to get your order to you within our estimated time, we often find items are returned to the local Post Office with no 'while you were out' card left. We always recommend you check with your neighbours first and then check with your local Post Office. If after 15 working days you have still not received your order, we can claim the item as lost with Royal Mail and start to make you a new one.